UPHOLSTERY RETURNS OR EXCHANGES Upholstered items (sofas, recliners, loveseats, chairs, etc) may be returned or exchanged within seven days of receipt of merchandise. Items must be free of soil, stains, pet hair, odor, tears, and burns. All upholstered merchandise is subject to inspection prior to return or exchange.
REFUNDS may only be made if merchandise is in “as-new” condition. ” AS-IS”, ” Closeout”, & “Used” items are final sale and not eligible for returns or exchange unless otherwise noted.
BEDDING RETURNS OR EXCHANGES Mattresses, foundations, and bedding are eligible for return or exchange only if the original packaging is intact, law tags are attached, and merchandise is unused. Items with a manufacturer return/exchange policy are subject to the criteria outlined by the manufacturer.
GENERAL RETURNS OR EXCHANGES Unupholstered items (case goods, decor, rugs, etc) are eligible for return within 14 days of receipt of merchandise. Merchandise must be in “like new” condition.
CARD REFUNDS All returns that originated from debit or credit card purchases are subject to a 5% transaction fee on issued refunds.
SPECIAL ORDERS may or may not be eligible for return. East River Furniture reserves the right to assess up to a 25% restocking fee if return of special order product is possible.
Merchandise originally picked up by customers being returned or exchanged are not eligible for future pick up/delivery services without assessing fees.
Returns or exchanges due to defect or damage prior to receipt – East River Furniture will restore any defect apparent with your purchase or gladly correct your dissatisfaction through an exchange of product (if possible), reselection of a different product, or refund within 7 days of receipt when the item is returned in “like-new” condition.